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Shopping Information
How can I place an order on Arteriya?
Placing an order is easy! Simply browse through our collections, select your favorite artwork, choose the preferred size and finish, and click “Add to Cart.” Once you’re ready, proceed to checkout, fill in your shipping details, and complete your purchase securely through our payment gateway.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay via PayPal, UPI, and net banking. All transactions are processed securely to ensure your personal and financial information is protected.
Do I need to create an account to make a purchase?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorites, and receive updates on new collections, offers, and exclusive deals.
Can I customize an art piece before ordering?
Yes! Arteriya offers limited customization options on select artworks. You can request changes in size, color tone, or framing style. To explore customization, simply contact our design team before placing your order.
How long will it take to receive my order?
Each Arteriya piece is made with care. Standard orders are typically processed within 2–4 business days and delivered within 7–10 working days depending on your location. For custom or made-to-order pieces, please allow an additional 5–7 days for production.
Do you ship internationally?
Yes, Arteriya ships worldwide! International shipping times and rates vary depending on destination and order size. You’ll see exact delivery estimates and charges during checkout.
How can I track my order?
Once your order is shipped, you’ll receive an email or SMS with your tracking number and a link to monitor delivery progress in real time. You can also log into your Arteriya account to check order status anytime.
What is your return or exchange policy?
We want you to love your art! If you’re not completely satisfied, you can request a return or exchange within 7 days of delivery. Please ensure the artwork is unused and in its original packaging. Customized pieces are not eligible for return unless they arrive damaged or defective.
What if my artwork arrives damaged?
How do I contact Arteriya for assistance?
Our customer support team is always happy to help! You can reach us via:
📧 Email: support@arteriya.com
📞 Phone: +91-8860006068
💬 Live Chat: Available on WHATS APP, Monday to Saturday, 10 AM – 7 PM IST
Payment Infomation
What payment methods do you accept?
We accept all major payment methods, including Visa, MasterCard, American Express, PayPal, UPI, and Net Banking. We also support select digital wallets for faster checkout. All transactions are securely processed through our encrypted payment gateway.
Is it safe to make a payment on your website?
Absolutely. Arteriya uses SSL encryption and trusted payment partners to ensure your financial data is 100% secure. We never store sensitive payment details like card numbers or CVV codes on our servers.
Can I pay using international credit or debit cards?
Yes! We gladly accept international cards. Simply ensure that your card is authorized for international online transactions by your issuing bank.
Do you offer Cash on Delivery (COD)?
At this time, Cash on Delivery is available only for select locations and specific product types. You’ll see the COD option at checkout if it’s available for your pin code.
Do you charge any additional fees or taxes?
All prices listed on our website are inclusive of applicable GST and local taxes. You’ll see the final amount, including any delivery or service fees, before confirming your order at checkout—no hidden costs.
What currency are your prices listed in?
All prices on Arteriya’s website are listed in INR (Indian Rupees) by default. For international customers, prices may automatically convert to your local currency at the current exchange rate during checkout.
Can I use multiple payment methods for one order?
Currently, we accept one payment method per order. However, you can use gift cards or discount codes along with your chosen payment option at checkout.
What should I do if my payment fails?
If your payment fails, don’t worry! Double-check your card details, ensure you have sufficient funds, and confirm that your internet connection is stable. You can also try another payment method. If the issue persists, contact our support team for quick assistance.
Will I receive a confirmation after payment?
Yes. Once your payment is successfully processed, you’ll receive an email confirmation and invoice with your order details within a few minutes. If you don’t receive it, check your spam folder or contact our team.
Can I get an invoice for my purchase?
Absolutely! A digital invoice will be automatically emailed to you after purchase. For business or bulk orders, you can request a GST-compliant invoice by contacting our customer service team.
